/Michael Hill Helps Customers Continue to Celebrate Life’s Special Moments

Michael Hill Helps Customers Continue to Celebrate Life’s Special Moments


SYDNEY–(BUSINESS WIRE)–Adyen (AMS:ADYEN), the worldwide funds platform, right now introduced that speciality jewelry retailer, Michael Hill, carried out its Pay by Link know-how to assist distant gross sales and facilitate the redeployment of retailer employees whereas shops throughout Australia, New Zealand and Canada have been closed due to COVID-19.

Since 1979, the jewelry grasp crafter has performed a key position in serving to their prospects rejoice life’s large moments. With shops dealing with momentary closure, Michael Hill was decided to keep its private reference to prospects and make sure that their particular moments would proceed to be celebrated through the lockdown. With a powerful on-line retailer already in place, the jeweller wanted an answer that will assist it take funds instantly from different channels like newsletters, shoppable catalogues, and digital appointments with its prospects.

CIO Matt Keays swiftly engaged Adyen to adapt and roll out Pay by Link know-how. This enabled it to take buyer funds through any contact channel, in a handy, private and safe method, and ensured every retailer might recognise particular person gross sales.

“Pay by Link went live in just over a week, and provided a variety of new sales channels for our stores – a fantastic result in such challenging times. It’s really helped us continue to deliver personalised jewellery experiences across this period,” mentioned Andrea Slingsby, Chief Operating Officer at Michael Hill.

Michael Hill has seen a major enhance in gross sales from its digital enterprise, with late April and early May gross sales outperforming the prior file digital gross sales week from Christmas 2019. Pay by Link transactions helped Michael Hill obtain these gross sales, and introduce direct promoting. It’s additionally helped redeploy retailer employees into distant customer support and fulfilment roles.

“Thanks to the digital momentum we were able to transform our headquarters into a distribution centre,” mentioned Vanessa Brennan, Chief Brand and Customer Officer at Michael Hill. “We carried out social distancing measures to make sure the well being and security of our employees, who’ve been on the web site working to fulfil our on-line and Pay by Link orders.

“With the success of the past weeks, we are looking to keep this direct sales channel as stores reopen,” Brennan added.

Michel van Aalten, Adyen Country Manager, Australia and New Zealand, mentioned: “Pay by Link is fast, safe, extremely easy, and permits our retailers to keep the private interactions which have helped them construct buyer loyalty.

“Pay by Link has been a lifeline for retailers who needed to pivot their sales strategy after their brick-and-mortar stores closed during the lockdown,” he concluded.

About Michael Hill International

Michael Hill International was based by Sir Michael Hill in 1979 when he opened his first jewelry retailer in Whangarei, New Zealand. The Group presently has almost 300 shops globally throughout Australia, New Zealand and Canada. The Group’s world headquarters, together with its wholesale and manufacturing divisions, are positioned in Brisbane, Australia.

Michael Hill stays one of many few jewelry retailers with an in-house group of grasp craftsmen – devoted to creating future heirlooms and keepsakes whereas constantly perfecting their craft. For greater than 30 years MHJ has shared its imaginative and prescient regionally and globally with prospects in New Zealand, Australia and Canada, and earned the popularity for high quality jewelry alongside the best way.

About Adyen

Adyen (AMS: ADYEN) is the funds platform of alternative for lots of the world’s main corporations, offering a contemporary end-to-end infrastructure connecting instantly to Visa, Mastercard, and shoppers’ globally most popular fee strategies. Adyen delivers frictionless funds throughout on-line, cell, and in-store channels. With places of work internationally, Adyen serves prospects together with Facebook, Uber, Spotify, the Cotton On Group, Showpo and Kogan.com.

The cooperation with Michael Hill as described on this service provider replace underlines Adyen’s steady progress with present and new retailers over time.



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